always been framed in terms of control—the underlying theme of interactions between IT leaders and the rest of the business has been to “keep your people under control, provide good customer service, deliver control, is the ability to manage through influence. The CIO needs to sell his or her ideas to the rest of the organization—to influence the use of technology in areas he or she does not directly control

take a small piece of the legacy system and rebuild it in a way that lets it interoperate with the rest of the legacy system. We launch that piece into production and have users use it seamlessly as if

Trimble assert the need for dedicated transformation teams that are able to operate outside the rest of the organization 1. Enables the forming of new institutional learning 2. Enables experimentation

the failures 3. Enable and encourage people who do make mistakes to be the experts who educate the rest of the organization on how not to make the mistakes in the future 4. Accept that there is always