other people will see the transaction from the same perspective as we do.” o “Ownership is not limited to material things. It can also apply to points of view. Once we take ownership of an idea-whether

PROBLEM-SOLVING i. Don’t practice “Mean Time until Declared Innocent” – culture of blame encourages limited documentation, hiding telemetry, deflection 1. Prevents creation of institutional knowledge about

c. PROBLEMS OFTEN CAUSED BY OVERLY FUNCTIONAL ORIENTATION (“OPTIMIZING FOR COST”) i. Leads to limited outward visibility ii. Encourages long queues and long lead times iii. Poor handoffs and large

allocating scarce IT resources among many competing projects. In an environment where IT has a limited capacity and the company’s needs for IT are insatiable, governance provides a way to say no to proposed