to distill one main lesson from the research described in this book, it is that we are pawns in a game whose forces we largely fail to comprehend. We usually think of ourselves as sitting in the driver’s someone from each tent must check in, else your tent moves to the back of the line, 48 hours before game time, when air horn sounds every study must check in  Experiment: What would the students who have not win would not buy for more than $170 o Rationally, both sellers and buyers should value the game equally  Observations: o “The first quirk, as we saw in the case of the basketball tickets, is

They were at a Hollywood party celebrating an acquisition milestone. h. INSTITUTE GAME DAYS TO REHEARSE FAILURES i. Game Days – exercise designed to increase resilience through large-scale fault injection

multiple teams involved in snowflake environment support.  The practice team wasn’t the same as the game time team.  Segregated technical and business functions  Development  Operations (Operational