ownership, responsibility, and accountability for accomplishing the business’s objectives. The IT leader must have the courage to own outcomes. Transformation Mistakes have been made: Transformational better than plan- driven approaches—it is also the reason why a good IT leader will often have to make “wrong” decisions. An IT leader adds business value by adopting an intelligent attitude toward risk. but on the other hand, an IT leader who is reacting to statistical noise—failures that he or she has already chosen to accept—is destroying business value. An IT leader must have the necessary technical

two weeks, we would have a quick meeting between the program team, me, and the business unit leader who was my peer. The main purpose of these meetings was to laugh a lot, make fun of the Star Chamber’s better than plan- driven approaches—it is also the reason why a good IT leader will often have to make “wrong” decisions. An IT leader adds business value by adopting an intelligent attitude toward risk. but on the other hand, an IT leader who is reacting to statistical noise—failures that he or she has already chosen to accept—is destroying business value. An IT leader must have the necessary technical

better than plan-driven approaches—it is also the reason why a good IT leader will often have to make “wrong” decisions. An IT leader adds business value by adopting an intelligent attitude toward risk. costs of not having chosen a path that would have turned out to be more profitable.  As an IT leader making decisions under conditions of tremendous uncertainty, your choices will often turn out to but on the other hand, an IT leader who is reacting to statistical noise—failures that he or she has already chosen to accept—is destroying business value. An IT leader must have the necessary technical

(Facebook), Tesla, Tencent, Alibaba, Palantir… In AI, it may indeed be different this time, and the leader(s) will make it up on volume and be able to monetize users in the future. Though now, ‘different Threats = Rising Competition + Open-Source Momentum + China’s Rise273 Public Market Capitalization Leader Tells of Last Thirty Years = Extraordinary USA Momentum… China RisingGlobal Public Market Capitalization Coca-Cola USA Consumer Products 308 30 Palantir USA Software / AI 302 Public Market Capitalization Leader Tells of Last Thirty Years = Extraordinary USA Momentum…China Rising…Global Public Market Capitalization

decisions.” 2. Greatness is not achieved by leaders making all the right decisions—instead, the leader’s role is to create the conditions sotheir team can discover greatness in their daily work. In other disciplined problem solving. Mike Rother formalized these methods in what he calls the coaching kata. The leader helps coach the person conducting the experiment with questions that may include: a. What was your where people are scared and fight you. But if you start small, you really have nothing to fear. Any Leader needs to be brave enough to allocate teams to do some calcuated risk- taking.” 8. Ch. 6 Understanding

Shepherd – Guide back to agile principles • Servant Leader – Serve the team, not you • Performance Guardian – Facilitate high performance • Mission-Driven Leader – Serve the intentTransform Yourself • Detach

EnterpriseLesson 1 Start with evals How Morgan Stanley iterated to ensure quality and safety As a global leader in financial services, Morgan Stanley is a relationship business. Not surprisingly, there were some far more powerful than trying to build generic or horizontal solutions. BBVA, the global banking leader, has more than 125,000 employees, each with a unique set of challenges and opportunities. They decided

system from preschool through college; 2. A “prosperous economy”; 3. Making Washington a national leader in sustainable energy and a clean environment; 4. Healthy and safe communities; 5. Efficient, effective