has jumped from 20% to 80%, with dramatically reduced search time; and advisors spend more time on client relationships, thanks to task automation and faster insights. The feedback from advisors has been

understanding capabilities, ensuring answers and insights remain timely and relevant. 2 billion client interactions is a compelling milestone though this is only the beginning for Erica. - Head of Digital 9/19 2/20 7/20 12/20 5/21 10/21 3/22 8/22 1/23 6/23 11/23 4/24 9/24 2/25 Cumulative Client Interactions with Erica Virtual Assistant (MM) Note: Erica is a conversational AI built into Bank